Comments on: BDO does it again! Debit Without Dispense!

By: camz

camz — Tue, 06 Nov 2012 08:43:57 +0000

@skie – glad to know that everything went well! =)

By: skie

skie — Mon, 29 Oct 2012 23:07:33 +0000

Hello everyone, it worked!! I emailed consumeraffairs@bsp.gov.ph and the money was back on my account. Almost two weeks din akong nag-ffollow up, although BPI yung atm machine not BDO and my bank is Union and just like the others same response lang ng mga banks.

Thanks Bambit for this blog and Cj and Camz.

By: louie

louie — Mon, 22 Oct 2012 06:04:41 +0000

ang sarap pasabugin ng BDO! biglang nagshutdown ung atm machine while we were doing the transaction tapos nagoff line then pagcheck namin ng balance wala na ang 10,730 ko! nadebit agad ako na hindi naman lumabas ang pera. this happened oct. 19 ng morning and up to now wala pa din progress sabi ng customer service!

By: Cj

Cj — Wed, 15 Aug 2012 12:14:13 +0000

TO EVERYONE, please please email consumeraffairs@bsp.gov.ph! It really HELPS! I’ve already lost hope earlier today and when I got the same response that there is no feedback from Banco De Oro ATM when it’s been 13 banking days since I reported the problem. I emailed BSP an hour after I made the call and checking my account at this time today, I found the debited amount credited back to my account!!

Thank you to Bambit, this blog and to all those who commented.

By: Cj

Cj — Tue, 14 Aug 2012 08:59:35 +0000

Bambit, may nakuha ka ba receipt from the failed transaction? It’s been 12 days since I filed the report and wala pa rin feedback from BDO. Tumawag na din ako sa BDO customer service and they don’t even seem concerned and kept saying na another department ang naghahandle – they kept asking for the same details kahit binigay ko na ang reference number ko. I would like to formally launch a complaint to BSP about their malpractice but I only have a receipt from the balance inquiry I made.