I spent some time last night window shopping for a wireless router online. Found one that I wanted, at Asianic, which has a branch at the nearest mall.
Went there today, with the page on their website preloaded on my iPad, so as not to waste anyone’s time. The salespeople who attended to me said the one I wanted was not on stock, but offered a good alternative of the same brand. After the quick power up test, I was ready to pay.
But the lone cashier was on the phone quoting prices to whoever it is she was talking to, and could not attend to my purchase right away. So I went around the store looking at their other stuff while I waited. And waited. And waited. After 15 minutes of waiting with no one else in queue ahead of or after me, I asked for the manager. The manager was not around, I was told. I put my phone on timer mode, and informed them that if they did not take my money in the next minute I was walking out. The minute soon ran out.
It was then that I said: “I came in here knowing what I wanted because I didn’t want to waste your time. THAT GIRL (pointing to cashier) wasted my time. I don’t think that is fair.” Then I walked out.
I went to their competitor, Octagon, across the hall. Showed them what I wanted. They had it. Powered it up. Cash exchanged in less than 5 minutes.
Now THAT is good business.